Overview
What Happens After You Order: Your Journey to Receiving Your Product
Order Confirmation:
- After you’ve completed your purchase on our website, you’ll receive an immediate email confirming your order. This email will include your unique order number, the items you’ve purchased, your billing and shipping details, and an estimated delivery date range.
We Start Preparing Your Order:
- Our team begins processing your order within the next business day. We review your order, carefully pick the items you’ve chosen, and get ready to package them.
Packaging and Tracking:
- We pack your chosen items with great care to make sure they reach you in perfect condition. Each package gets a special reference/tracking number, which is like your order’s passport that helps us keep track of it.
Choosing a Reliable Shipping Partner:
- All orders within the UK will be shipped using Royal Mail tracking service, for Europe and rest of the world please contact us.
Stay in the Loop with Tracking Information:
- That reference/tracking number we mentioned earlier? It’s what lets you track your package in real-time. You’ll receive an email with this number, a link to track your package, and a reminder of when you can expect your delivery.
Your Package is On Its Way:
- You can follow your package’s journey as it travels to your doorstep. The tracking information will show you when it’s in transit, out for delivery, or if there are any delays.
Getting Closer: Delivery Attempt:
- The carrier will try to deliver your package to the address you provided. If you’re not available, they might leave a note or come back on the next business day for another try.
It’s Here: Successful Delivery:
- Yay! Your package has been successfully delivered. The carrier will update the tracking info to show the delivery date and time. Some carriers even provide a photo to confirm the delivery.
Checking Your Delivery:
- Take a moment to check the package and make sure everything’s in order. If you have any questions or concerns, feel free to get in touch with our customer service team.
Throughout this process, we’re here to ensure everything goes smoothly. We’ll keep you updated, so you know exactly where your package is and when it’s arriving. Your satisfaction is important to us, and we’re excited for you to enjoy your items.